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FRANCE – With a single operations platform for internal communication and task management, SARA helps hotels or apartments to provide excellent guest service. Its mobile application is intended for your staff to create and manage real-time service requests (maintenance, housekeeping, concierge…) and communicate as a team. New requests are dispatched to appropriate groups of people: technicians, HK manager, security manager, GM… with real-time notifications. When a staff member receives a request, he can accept or assign it to another person or group (housekeeping, Technicians…) who will also receive a notification in real time. If no one has accepted or closed this request within a predefined period, notifications are sent automatically to the next level of managers. A real-time chat is attached to each request and provides full life cycle details. SARA connects different departments for faster guest service and better maintenance operations.

  • App available on Android and iOS devices
  • Multi languages (English, Chinese, Thai, Vietnamese, Bahasa Indonesia, French)
  • Unlimited number of users per property
  • Customized request families (Housekeeping, Maintenance, Concierge, Room service,…) and escalation workflows Upload of hotel’s data: locations, guest rooms and staff members
  • No installation (cloud based solution)
  • Web dashboard (real-time monitoring of pending alarms/requests, administration of users, alarm families and escalation process)
  • Incoming feature: Preventive maintenance

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